Technical Strategic Environmental Policy Support

Closing date: 18 December 2022 | Salary: £25,326-£28,077 (Grade 3) | Location: Flexible

Contract type: Permanent

Work pattern: 37 hours per week, Monday to Friday. 

Post numbers: 203155

As an organisation we support flexible working. This role allows hybrid working (a mix of home and office working) and a working pattern suitable for you can be discussed on appointment if you are successful.

You will be contracted to the nearest NRW office to your home, of which you will be required to attend for regular meetings, training and for one-to-one meetings with your manager. These will be planned in advance.

Job description

Are you passionate about people, enthusiastic about the environment, animated by administration and want to make a difference? Then we have an exciting opportunity to join our new Strategic Environmental Policy Team.

As our technical support you will provide the Strategic Environmental Policy Team members with the delivery of high-level administrative duties and associated work for a range of programmes, projects and business functions. The team leads on programmes and projects related to environmental governance, EU Exit and environmental legislation and international strategy and engagement. You will have the opportunity to support our cross-cutting work on strategic environmental policy, with a focus on interpreting and embedding the Sustainable Management of Natural Resources across our organisation. You will provide the day-to-day support, enabling your colleagues in the new team to work efficiently and effectively by supporting good governance, clear communication and excellent customer service. We are looking for a team-player who can work at a fast pace, has excellent IT skills, can meet deadlines and who is able to effectively prioritise their workload. The role is varied and challenging giving you a real opportunity for your continuing professional development.


Your responsibilities include:

  • Manage critical business systems for the team.
  • Manage document storage requirements to ensure compliance with current legislation.
  • Provide secretariat support at various meetings and boards (including working cross-directorate as necessary).
  • Develop good working relationships internally and externally with all key stakeholders as needed in order to co-ordinate complex responses within your area of work.
  • Manage all data access requests received and responding within agreed timescales.
  • Support our response to complaints or calls for evidence received. Ensuring courtesy and confidentiality and adherence with GDPR.
  • Support and work closely with other team members to deliver work objectives in a timely and efficient manner in line with the annual workplan.
  • Maintain databases for recording submissions, enquiries and response for a range of topics or regulatory areas of work.
  • Contribute to a positive health, safety and well-being culture.

Qualifications, experience and knowledge

Knowledge and experience of the following: 

  1. Previous experience in an Administration type role.
  2. Strong and effective self-management and organisational skills.
  3. Able to work well as part of a team.
  4. Excellent customer care skills.
  5. Prior experience of managing Business ICT systems.

Welsh language requirements:

Essential Level 3 – or the successful candidate will be expected to develop their language skills to attain the required level following an agreed training programme with full NRW support.


Essential Knowledge and Skills

  • Expertise gained in a defined area or function, enabling the post holder to provide advice and guidance to others.
  • Demonstrates a sound understanding and appreciation of the work of the wider function.
  • Has good literacy, numeracy and communication skills including well developed customer facing skills.
  • Experience of supervising others is desirable.

Evaluation of Information

  • Demonstrates the ability to understand information, procedure manuals, statutory codes and legislation and interpret and apply the requirements to undertake their role.
  • Able to analyse and process non-routine technical information, containing a degree of complexity.

Decision Making and Autonomy Requirements

  • Ability to decide how best to achieve results, requiring some degree of judgment and creativity and the need to alter priorities where there are conflicting demands.
  • Able to solve problems and make decisions of a technical nature; primarily around their own area of work but will also cross over with the work of others.
  • Problems and decisions may contain a degree of complexity and require the need to apply different techniques or methods.
  • Ability to undertake research to determine how best to resolve issues. 
  • Able to provide guidance to less experienced members, to resolve problems.


  • The work undertaken is generally within a discrete area, so will primarily affect the direct environment, but may also extend across other subject and work areas.
  • Aspects of the work may also have the potential, if carried out incorrectly, to impact on third parties and a wider area.

Communication and Relationships with Others

  • Demonstrates the ability to interact and communicate with people around their area of expertise, across a range of functions within NRW and external parties, adapting their approach and style appropriately.
  • Well established inter-personal and communication skills with the ability to develop and sustain good working relationships, which may involve a degree of influencing.

Responsibility for Resources

  • Responsible for the safe and legal use and keeping of tools and equipment used to carry out their work.
  • Post holders will have oversight of contractors and the associated costs.

Benefits of working for us

This role will offer a range of benefits, including:

  • agile and flexible working (role dependent) 
  • Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
  • 28 days annual leave, rising to 33 days
  • generous leave entitlements for all your life needs
  • health and wellbeing benefits and support
  • weekly well-being hour to use at your choice
  • competitive financial rewards to enhance your monthly pay

See full details for all the employee benefits you will receive.

How to apply

Please send a completed Application form to using the post number as the email reference

Before completing your application, please read our Guidance on completing a job application form

Application closing date 18 December 2022

Interviews will take place on 24 January 2023 through Microsoft Teams

If you have any queries about the role, please contact Michelle van-Velzen at or 07815 186496

Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition.

We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

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