Lead Specialist, Business Operational Planning and Delivery
Contract type: Permanent
Work pattern: 37 hours per week, Monday to Friday.
Post numbers: 203367
As an organisation we support flexible working. This role allows hybrid working (a mix of home and office working) and a working pattern suitable for you can be discussed on appointment if you are successful.
You will be contracted to the nearest NRW office to your home, of which you will be required to attend for regular meetings, training and for one-to-one meetings with your manager. These will be planned in advance.
This role within our Regulation and Permitting Department, is key to planning, resourcing and recording the work of our regulatory service. Our regulatory duty is a significant part of NRWs purpose with regimes ranging from water quality to waste and biodiversity to industry regulation. We are looking for someone who can support our management team in this critical work area. If successful, you will be joining our team at an exciting time as we develop and rollout key management tools to support the delivery of our service.
You will work closely with the Head of Business for Regulation, Managers and regime specialists across regulation to shape priorities, ensuring visibility of the important work we do to deliver outcomes for the environment, nature and people of Wales. You will use your planning and financial management skills to help ensure we have the resources we need to deliver our regulatory service standards.
You will lead the following work areas for the Head of Business for Regulation.
- Development and maintenance of the Regulatory Service Plan
- Cross regime/inter-departmental processes
- Development, maintenance and monitoring of service standards.
- Identification of current or future delivery priorities and potential resource gaps.
- Develop, manage and maintain service level agreements with Welsh Government.
- Provide strategic expert advice and steer on service delivery to the Business Board.
- Development and use of evidence in support of service delivery.
- Monitor financial/staff resource across regimes/work programmes to ensure resources are managed appropriately to deliver service levels.
Your responsibilities include:
- Lead and be responsible for development, preparation, commissioning, and management of service plans using a range of complex financial data/material/service standards to inform the work of the Business Board.
- Lead and be responsible for development, preparation commissioning and management of service standards for each service/regulatory regime/programme within the Business Boards Service Plan.
- Develop procedures and technical assessment that ensure delivery of corporate targets and Key Performance Indicators (KPIs), including steering the Head of Business and Head of Service to ensure the timely and effective delivery of service standards, programmes and projects in the service plan.
- Working with Head of Service lead in Operations, ensure that service and place planning are aligned and effectively take account of all Wales and local priorities.
- Working with Head of Service lead in Operations, ensure that financial resources identified in service plan are distributed to deliver the service standards required.
- Manage engagement with NRW’s Corporate Planning Team ensuring accurate tracking of performance against the corporate and business plan. Lead Business Board contribution to corporate performance management framework.
- Lead, monitor and ensure the department meets the requirements of other Business Boards.
- Strategically guide the work of the Business Board to ensure it delivers service plan objectives.
- Be responsible for analysing data and interpreting evidence to effectively underpin the development of future business plans and service levels.
- Lead the development, and maintenance of Business Board relevant Service Level Agreements with Welsh Government officials, providing the link with key government officials for exchange of data/periodic review/amendments.
- Have strong communication and organisational skills, as delivery of this work will require working closely with Welsh Government officials, NRW Directors, Heads of Business and Business Boards.
- Develop, review and improve technical documentation, to enable consistent and appropriate understanding and application by staff in the business that enables effective service provision.
- Manage and maintain the Business Board’s strategic risk register, ensuring periodic review of risks by risk owners. Lead the collection and maintenance of a Strategic Issues of Concern register, identifying issues owners and ensuring mitigation plans are prepared.
- Contribute to the delivery of the team’s business plan, the directorate delivery plan and NRWs corporate plan.
Qualifications, experience and knowledge
Knowledge and experience of the following:
- Substantial work experience in a related field.
- Be able to work at pace and have a track record of delivery.
- Knowledge of Welsh and UK environmental legislation.
- Well-developed customer relation skills and experience of engaging/influencing key stakeholders
- Ability to handle/analyse data and make independent decisions.
- Being innovative and demonstrating drive to achieve targets.
- Excellent IT skills and a willingness to improve.
Welsh language requirements:
Essential: Level 1 – Able to pronounce Welsh and use basic phrases
Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
Applications to this role will be assessed based on the following competencies, both at shortlisting and interview. Please give examples of how you demonstrate these competencies when completing your application form.
Essential Knowledge and Skills
Evaluation of Information
Decision Making and Autonomy Requirements
Communication and Relationships with Others
Benefits of working for us
This role will offer a range of benefits, including:
- Agile and flexible working (role dependent)
- Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
- 28 days annual leave, rising to 33 days
- Generous leave entitlements for all your life needs
- Health and wellbeing benefits and support
- Weekly well-being hour to use at your choice
See full details for all the employee benefits you will receive.
How to apply
Before completing your application, please read our Guidance on completing a job application form
Application closing date 11 December 2022
Interviews will take place via Microsoft Teams
If you have any queries about the role, please contact Simon Neale at firstname.lastname@example.org
Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition.
We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.