Accessibility statement: flood warnings and alerts and 5-day flood risk services

If you have issues using any of our online services and need urgent information on current flood warnings, please call our 24-hour Floodline service on 0345 988 1188

This accessibility statement applies to the following websites:

https://flood-warning.naturalresources.wales

https://5-day-flood-risk.naturalresources.wales

These websites are run by Natural Resources Wales (NRW). We want everyone to be able to access these websites. For example, that means you should be able to:

  • Use a consistent navigation approach across both websites.
  • Navigate the pages using just a keyboard and tab to all interactive elements of each page.
  • Navigate the pages using a screen reader. Our testers have had high success with NVDA.
  • Navigate the pages visible focus across the sites (excluding maps).
  • Remove styling and navigate the site in a logical order.
  • Access clear information – the websites use colour, bold and underline appropriately to make information distinguishable against existing copy.
  • Text instructions are clear and simple to understand.

Recent fixes to improve accessibility

You should now be able to:

  • Skip to the main content of a page when using a screen reader.
  • Receive ‘no input’ feedback when using the search function without entering a search term.

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility of these websites

We know some parts of these websites are not fully accessible:

  • You cannot navigate the pages using visible focus across the sites (excluding maps).
  • Some decorative imagery does not contain alternative attributes.
  • The Hotjar feedback widget is not accessible.
  • There are some low contrast issues.
  • There are some issues using screen readers with the live flood warning map, search input and pagination buttons.
  • In some cases, you cannot zoom up to 200% without text spilling off the screen.

Feedback and contact information

If you need information on these websites in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call us on 0300 065 3000 (Mon-Fri, 9am-5pm)

Email enquiries@naturalresourceswales.gov.uk

Write to us at:

Natural Resources Wales
29 Newport Rd
Cardiff
CF24 0TP

We’ll provide you with an initial response within 5 working days.

Reporting accessibility problems with these websites

We’re always looking to improve the accessibility of these websites. If you find any problems not listed on this page or think we’re not meeting accessibility requirements,

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about these websites’ accessibility

Natural Resources Wales is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

These websites are much more accessible than the older services they are replacing, which have lower accessibility standards. The content listed below is non-accessible, but we are working on fixing this to make our content accessible to everyone.

Non-compliance with the accessibility regulations

Text alternatives

Accessibility standards not met:

  • A 1.1.1 Non-Text Content

Examples of non-compliance:

  • You cannot modify the line height or spacing of text.
  • Some decorative imagery does not contain alternative attributes.
  • The Hotjar feedback tab

Distinguishable

Accessibility standards not met:

  • AA 1.4.3 Contrast (Minimum)
  • AA 1.4.4 Resize Text
  • AA 1.4.10 Reflow
  • AA 1.4.11 Non-text Contrast

Examples of non-compliance:

  • There are some low contrast issues.
  • In some cases, you cannot zoom up to 200% without text spilling off the screen.

Navigable

Accessibility standards not met:

  • A: 2.4.1 Bypass Blocks

Examples of non-compliance:

  • You cannot use the visible focus across the sites to support navigation to most pages and elements of the sites (excluding maps).

Compatible

Accessibility standards not met:

  • A: 4.1.2 Name, Role, Value

Examples of non-compliance:

  • There are some issues using screen readers with the live flood warning map, search input and pagination buttons.

Disproportionate burden

There is no claim of disproportionate burden for these websites.

What we’re doing to improve accessibility

We expect some of these accessibility issues to be fixed by 23 September 2020 and we’ll continue working to fix outstanding non-accessible content.

Note:  The HotJar plugin will not be fixed by this date as we are dependent on a vendor fix.  However, the Link ‘Give Us Your Feedback’ is available at the bottom of our pages as a more accessible way to report issues experienced on the website.

We use a product called Hotjar to help us gather feedback from people about their experience of using our website. This is only accessible with a mouse click. If you are unable to use our ‘Feedback’ button, please use our ‘give us your feedback’ form to tell us about your experience.

We have asked the supplier to resolve the issues.

Preparation of this accessibility statement

This statement was prepared on 14 August 2020. It was last reviewed on 22 September 2020.

These websites were last tested on 14 September 2020. The test was carried out by Zoonou Limited. The testers used a representative sample of the websites as defined by the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).